This Cancellation and Refunds Policy is an electronic document that binds M/s Excellent Apostille Services and you, the website user (“You/Yours”). At Excellent Apostille Services, we provide document attestation services to assist you in the authentication and legalization of your important documents. We understand that circumstances may arise where you need to cancel your request or request a refund. To ensure a transparent and fair process, we have established the following policy. Please carefully review the details below to understand your rights and responsibilities.
The Company is the owner and operator of this website. You agree to abide by the terms and conditions outlined in this cancellation policy, as well as any other terms and conditions, privacy policies that may be present at the time the website is used or in the future. If you do not wish to adhere by the terms and conditions as outlined, do not use the website or use any services it offers. Before using this website or any of its services, please carefully read the following conditions of the cancellation policy:
If you need to cancel your document attestation request, please contact your Relationship Executive and email us on [email protected] as soon as possible. We will make every effort to accommodate your request, provided that the attestation process has not been initiated. However, please note that once the process has started, cancellation may not be possible, and applicable fees may apply
2.1. Eligibility for Refunds: Refunds may be available when we fail to provide our Services: If we are unable to complete the document attestation process due to reasons within our control, you may be eligible for a refund.
2.2. Non-Refundable Services: Please note that certain services may be non-refundable, including but not limited to:
a) Services that have been fully or partially rendered, before the cancellation request.
b) Fees associated with third-party authentication or legalization authorities.
c) Fees associated with document preparation, notarization, or any other administrative services.
- Contacting Customer Support: To initiate a refund or discuss cancellation, please contact your Relationship Executive via email. Provide relevant order information, including the document attestation request details and the reason for your refund request.
- Refund Evaluation: Upon receiving your refund request, we will evaluate it based on the applicable terms and conditions. This may involve reviewing the progress of the attestation process, verifying any errors or omissions, or contacting you for additional information if necessary.
- Refund Issuance: If your refund request is approved, we will process the refund within 7 Working days. The refund will be issued through the original payment method, unless otherwise specified or agreed upon.
Please be aware that this policy is subject to change without prior notice. We recommend reviewing it periodically to stay informed about any updates. If you have any questions or concerns regarding our Document Attestation Services Cancellation and Refund Policy, please do not hesitate to contact our customer support team. We are here to assist you and ensure your satisfaction with our service